Shipping Policies & Refund and Exchanges Policies
www.calligraphicstudio.com contact: firstname.lastname@example.org Mailing address: 18 Shore Drive, Harwich, MA 02645
We accept PayPal payments, and credit card payments via PayPal. A 6.25% tax will be applied to Massachusetts residents.
We ship via USPS Priority Mail (3-5 days), which includes insurance. Please contact us BEFORE you order if you would like us to ship your order via Priority Express for an extra charge. We will ship your orders within 7 days (or less) of receiving your confirmed payment, unless your item is custom made. If so, we will ship your item within 3 days of it's completion.
Calligraphics Studio is not responsible for packages delayed or lost due to problems caused by the USPS. Please contact the USPS if you have any problems with delivery.
Kindly make sure that you have given us your CORRECT SHIPPING ADDRESS. We are not responsible for lost packages due to incorrect shipping addresses.
Refunds and Exchanges
Calligraphics Studio wants you to be thrilled with your purchase! We take great pride in our work, and want you to be happy you ordered from us. All our products are hand made, not mass-produced, and each item will have it's own unique character.
If the item is damaged or you feel the quality is inferior (god forbid!) we will refund your purchase price (including shipping). Buyer must return the product well-packaged and insured. If the product is damaged because the item was not packaged well by you, you will not receive a refund. We will try to refund your money within 7 days after receiving the returned item.
We will not refund your money if you want to return the item merely because of "buyer's remorse". Unless there is damage or the product is flawed, all sales are final. If you really don't want it, give it to a friend!
Additional Policies and FAQs
We will happily custom order a purse for you! We can change fabrics, handle design and artwork, colors, bead-work, or anything your heart desires. We can match your wedding colors, themes, or whims. Got a favorite era? (like Art Deco, Pre-Raphaelite, Art Nouveau, Renaissance, or Victorian) Or a favorite style? (like Goth, Steampunk, LOTR, gaming, or fairy)? We can do that!
Custom orders will take from 4 weeks to 2 months complete, depending upon how many orders we have ahead of yours; so please ORDER EARLY if you must have your purse on a certain date! Once a custom ordered piece is completed, approved, & shipped, there will be no refunds. (YOU might love a neon pink lace Day of the Dead Skull purse with lime beads, but we might have a difficult time selling it to someone ELSE, haha!)
For the same reason, custom orders require a half-payment before work can begin on your item.